DOCUMENT FILING PROBLEMS

Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator.

CHECK LIST

DOCUMENT FILING DOES NOT TAKE PLACE

Check	Solution
Did you enable document filing in the printer driver?	Enable document filing. In print mode, enable document filing on the [Job Handling] tab of the printer driver. In other than print mode, specify Document Filing settings from Quick File or File.

A JOB CANNOT BE STORED IN A CUSTOM FOLDER

Check	Solution
Do the custom folders created with the machine appear in "Folder Information"?(When printing)	Click the [Get Folder Name] button in the document filing save screen of the printer driver to call up the custom folders that have been created on the machine.
Does the custom folder have a PIN Code?	Enter the PIN Code configured in the machine in the document filing save screen.

A STORED FILE HAS DISAPPEARED

Check	Solution
Did you enable the [Delete] checkbox to print a stored file?	If you print the file by enabling the [Delete] checkbox, the file is automatically deleted after being printed. The file property can be set to [Protect] to prevent the file from being easily deleted.
Has automatic deletion of document filing files been enabled?	If files that you need have been deleted, consult the administrator of the machine. When [Automatic Deletion of File Settings] is enabled in the setting mode, the files in the specified folders are periodically deleted. (Even when the file property is [Confidential] or [Protect], the file may be deleted.) "Settings (administrator)" → [System Settings] → [Document Filing Settings] → [Automatic Deletion of File Settings]

A FILE CANNOT BE DELETED

Check	Solution
Is the property of the file set to [Protect]?	A file cannot be deleted when its property is set to [Protect]. Change the file property from [Protect] to [Sharing] and then delete the file.

THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential]

Check	Solution
Is the file in the Quick File folder?	Move the file to a different folder and then set its property to "Confidential". [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.)

A CONFIDENTIAL FILE OR CONFIDENTIAL FOLDER CANNOT BE OPENED

Check	Solution
Did you enter the wrong password/PIN Code?	Check with your administrator.

I CAN'T STORE OR CHANGE A FILE NAME OR CUSTOM FOLDER NAME

Check	Solution
Does the name include characters that cannot be used in a file or folder name?	The following characters cannot be used in a file or folder name: ? / " : < > * \ |

I DON'T KNOW TO PRINT BY USB DIRECT PRINT

Check	Solution
Did you insert the USB memory device?	When you insert a USB memory device in the machine, a message will appear. To perform USB Direct Print, tap the [Print from external memory device (USB)] key.
Did you select [Select File from USB Memory to Print] in Document Filing mode?	Tap [Select File from USB Memory to Print] on the action panel of Document Filing mode.