Have functions been disabled by the administrator?
Some functions may have been disabled in the setting mode.
When user authentication is enabled, the functions that you can
use may be restricted in your user settings. Check with your administrator.
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Have functions been disabled by the administrator? |
Check with your administrator.
Some functions may have been disabled in the setting mode. When
user authentication is enabled, the functions that you can use may
be restricted in your user settings. |
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Hold down the [Home Screen] key. |
When you hold down the [Home Screen] key, a message
showing the total page usage and toner level will appear. |
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You can check in the status of setting mode. |
[Total Count] appears in the [Status] of setting
mode. You can check the total pages used from this item. |
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Is the power indicator lit? |
If the power indicator is not lit up, insert the power
plug in the power outlet. Make sure that the power plug is firmly inserted in the power outlet, turn the power switch on. |
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Did you just power on the machine? |
Wait until a message appears indicating that the
machine is ready.
After the [Power] button is turned on, the machine requires some
time to complete warmup operation. During warmup operation, functions
can be selected, but a job cannot be run. |
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Is the power indicator blinking? |
Auto Power Shut-Off mode has activated. To return
the machine to normal operation, press the [Power] button. For more
information, see
ECO. |
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Is a cover open or a device separated from the machine? |
Read the message and take appropriate actions.
A warning message will appear when a cover is open or a device is
separated from the machine. |
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Did login fail three times in a row? |
After operation unlocks, log in using the correct
user information.
When [A Warning when Login Fails] is enabled in the setting mode and login fails 3
times in a row, a warning will be displayed and user authentication
operation will lock for 5 minutes.
(If you do not know your user information, contact your administrator.) "Settings (administrator)" → [System Settings] → [Authentication Settings] → [Default Settings] → [A Warning when Login Fails] |
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Does a message appear indicating that Auto Login failed? |
Check with your administrator.
Auto Login failed due to network or other problems. If you are
the administrator, tap the [Administrator Password] key, log in as an administrator,
and temporarily change the auto login settings in the setting mode.
(Restore the changed settings to their original state after the
problems have been solved.) |
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Do you react by tapping the touch panel? |
Press and hold the [Power] button on the operation
panel for 5 seconds to restart. |
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Does the message "Call for service. Code:xx-xx*." appear in the touch panel? *Letters and numbers appear in xx-xx. |
Turn on the machine power again. Make sure that the background color of the job status display at the upper right corner of the touch panel is gray, and press the [Power button] and then tap [Power Off] key on the the touch panel. Wait for a while after the screen turns off, unplug the power plug from the power outlet, wait at least 10 seconds, plug it in the power outlet, and press the [Power] button to turn on the power. If the message still appears after switching the power off and on several times, it is likely that a failure has occurred that requires service. In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department . (When contacting your dealer or nearest SHARP Service Department , inform them of the displayed error code.) |
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Is a tray out of paper? |
Add paper as instructed by the message in the touch
panel. |
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Is the machine out of toner? |
Replace the toner cartridge.
REPLACEMENT OF TONER CARTRIDGE |
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Has a paper misfeed occurred? |
Remove the misfeed as instructed by the message
in the touch panel. |
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Is the output tray full? |
Remove the output from the tray and resume printing.
When the output tray becomes full, a detector activates and stops
printing. |
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Are restrictions placed on the trays that can be used in each mode (copy, print, image send, and document filing)? |
Check the settings in [Paper Tray Settings] and see if checkmarks
appear in the checkboxes of each mode ([Feeding Approved Job]).
Functions without a checkmark cannot be used for printing using
that tray. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] |
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Is the paper size loaded to the bypass tray same with the paper size being displayed in the touch panel? |
Set the "Tray Settings" setting on the home screen and
change to the paper size loaded with the paper size setting of the
bypass tray. |
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Is too much paper loaded into the document feeder tray? |
Make sure that the stack of paper in the tray is
not higher than the indicator line.
AUTOMATIC DOCUMENT FEEDER |
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Is the original a long original? |
When using the automatic document feeder to scan
a long original, set the scan size to [Long Size].
(Note that long originals cannot be copied using the copy function.) |
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Is the original on thin paper? |
Use the document glass to scan the original.
If you need to use the automatic document feeder, use [Slow Scan Mode]
in [Others] to scan the original. (BP-B550WD) |
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Is the feed roller dirty? |
Clean the surface of the paper feed roller.
CLEANING THE PAPER FEED ROLLER |
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Are your originals warped or folded? Are you using a pasted originals? |
Fix any warps or folds in the originals. Fan the
originals well and load them in automatic document feeder. Align
the edges of the original and set the original size.
Depending on the condition of the original, the type of paper, and
the temperature and humidity of the environment in which the machine
is used, multiple sheets of paper may be fed at the same time and
may not be loaded correctly, or the ejected originals may not be
neatly aligned.
It may be improved by the following settings.
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Is the manuscript set correctly? Depending on the condition of the original, the type of paper, the temperature at the time of use, and the humidity environment, the ejected originals may not be aligned neatly. |
Depending on the condition of the original, the
type of paper, the temperature at the time of use, and the humidity
environment, the ejected originals may not be aligned neatly.
It may be improved by the following settings.
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Is tray 1 properly inserted all the way into the machine? |
Push the tray firmly all the way into the machine. |
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Is a torn piece of paper remaining in the machine? |
Follow the instructions in the touch panel to remove
all paper. |
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Is too much paper loaded in the tray? |
Reload the paper. Load no more than the maximum
number of sheets and do not exceed the indicator line.
LOADING PAPER |
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Are multiple sheets feeding at once? |
Fan the paper well before loading it. |
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Are you using paper that is not within the specifications? |
Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not
supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide For paper that is prohibited or not recommended, see IMPORTANT POINTS ABOUT PAPER. |
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Has paper in the paper tray absorbed moisture? |
If you will not use paper for a long period, remove
it from the tray, place it in a plastic bag and store in a cool,
dark place, to prevent moisture absorption. |
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Are the tray guides adjusted to the width of the paper? |
Adjust the tray guides to the size of the paper
so that they are neither too tight nor too loose.
TRAY 1 - 4
LOADING PAPER INTO THE BYPASS
TRAY |
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Is the feed roller dirty? (Tray 1, bypass tray) |
Clean the surface of the feed roller.
CLEANING THE BYPASS FEED ROLLER
CLEANING THE PAPER FEED ROLLER |
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Is the paper size specified? |
If you are using a non-standard size, be sure to
specify the paper size.
If the size of paper loaded into a tray was changed, be sure to
check the paper size setting. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] |
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Did you add paper to the tray? |
When adding paper, remove any paper remaining in the
bypass tray, combine it with the paper to be added, and reload as
a single stack.
If paper is added without removing the remaining paper, a misfeed
may occur.
Do not add paper in tray 1 to 4. |
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Are you using punched paper? |
When using punched paper, set the paper type to
punched. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] |
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Are you using label sheets that cannot be used? |
Labels without a carrier sheet may stick to the
transfer surface and cause a misfeed. |
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Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. |
This may improve some states of paper curling.
LOADING PAPER |
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Have you forgotten to remove the divider plate even though A4 size paper is loaded in tray 1? |
When loading A4 size paper in tray 1, remove divider
plate. Move divider plate all the way to the paper feed opening
(right side), and pull up.
TRAY 1 - 4 Configure the paper size setting in Paper Tray Settings. I DON'T KNOW HOW TO CHANGE THE PAPER SIZE |
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Does the machine recognize the paper size even though 8-1/2" x 14" size is correctly loaded in tray 2 to 4? |
When loading 8-1/2" x 14" size paper in tray 2
to 4, remove divider plate. Move divider plate all the way to the
paper feed opening (right side), and pull up.
If the machine does not recognize the paper size even though 8-1/2"
x 14" size is correctly loaded in tray 2 to 4, check if the holder
in the tray is positioned at 8-1/2" x 14".
TRAY 1 - 4
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Did you load an envelope? |
Do not load envelopes except the bypass tray. Set the paper type to "Envelope", and for the paper size, specify the paper size you set. |
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Is the paper loaded correctly into the paper tray? |
Set the guides to the size of the paper.
Reload the paper. Load no more than the maximum number of sheets
and do not exceed the indicator line.
LOADING PAPER |
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Has the tray been prohibited in some modes (copy, print, fax, image send, document filing)? |
Check the settings in [Paper Tray Settings] and see if checkmarks
appear in the checkboxes of each mode ([Feeding Approved Job]). Functions
without a checkmark cannot be used for printing using that tray. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job] |
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Set the paper size used in each tray in the tray settings. |
The "Tray Settings" key can be found in the home screen.
Tap this key to display the tray settings screen.
Tap the tray whose paper size you want to change, select the paper
type, and then tap the [Size] tab. Select the paper size and
tap the [OK] key.
If you loaded a special size of paper in the bypass tray, tap the
[Direct Entry] key after tapping the [Size] tab, enter the paper
size manually, and tap the [OK] key. |
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Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. |
This may improve some states of paper curling.
LOADING PAPER |
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Is too much paper loaded into the a tray? |
Reload the paper. Load no more than the maximum
number of sheets and do not exceed the indicator line.
The maximum number of sheets varies depending on the paper type
setting. |
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Are the tray guides adjusted to the width of the paper? |
Adjust the bypass tray guides to the width of the
paper so that they slightly contact the sides of the paper. |
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Are the original guides adjusted to the width of the paper? |
Adjust the original guides to the width of the
paper. |
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The original is scanned skewed. |
Setting up a Easy Scan with automatic settings
may solve the problem. |
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Are the scanning areas of the document glass or automatic document feeder dirty? |
Clean the scanning areas of the document glass
or automatic document feeder.
CLEANING THE DOCUMENT GLASS AND AUTOMATIC DOCUMENT FEEDER |
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Is the bypass feed roller dirty? |
Clean the surface of the bypass feed roller.
CLEANING THE BYPASS FEED ROLLER |
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Did you execute Dark Streak Reduction of system setting? |
Execute in "Settings (administrator)" → [System Settings]
→ [Image Quality Adjustment] → [Collective Adjustment] → [Dark Streak Reduction].
To detect dark streaks,
enable [Display Warning When Streak is Detected].
Dark Streak Reduction |
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Are you using paper that is not within the specifications? |
Use SHARP-recommended paper.
Using paper that is for other models or special paper that is not
supported may result in misfeeds, creases, or smudges. - "SUPPLIES" in Start Guide Try setting the paper type to a type that is slightly heavier or slightly lighter than normal. (For plain paper, switch plain paper 1 to plain paper 2 or plain paper 2 to plain paper 1.) Depending on the paper type, print quality may be improved. For details, contact your dealer or nearest SHARP Service Department. |
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Are you printing on pre-punched paper? |
Take care that the image does not overlap the punch
holes.
If the printed image overlaps the punch holes, smudges may appear
on the reverse side of the paper following 1-sided printing, or
on both sides following 2-sided printing. |
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Does a message appear indicating the need for maintenance? |
Contact your dealer or nearest SHARP Service Department
as soon as possible. |
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Remove the paper, turn it over, and reload it. Using a different paper type may solve the problem. |
This may improve some states of paper curling.
LOADING PAPER,
HOW TO PLACE THE ORIGINAL |
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Has the paper type been set correctly? |
Set the correct paper type in the tray settings.
Make sure that the following did not occur:
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Has the correct paper size been set? |
If you are using a non-standard size, be sure to
specify the paper size.
If the size of paper loaded into a tray was changed, be sure to
check the paper size setting. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] |
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Was the original placed in the correct position? |
If you are using the document glass, be sure to
place the original in the far left corner of the document glass.
LOADING PAPER,
HOW TO PLACE THE ORIGINAL |
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Does the original size shown on the touch panel match the actual size of the original? |
Check if the size of the original you placed matches
the paper size setting. If not, set the correct original size. |
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Is the paper loaded with the print side facing in the correct direction? |
Make sure that the print side of paper is facing
in the correct direction. |
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Has the paper type been set correctly? |
Set the correct paper type for the tray that contains
the paper specified for the cover or insert.
If the paper type set for the cover or insert is not the same as
the paper type set for the tray, paper will be fed from a different
tray. "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → [Paper Tray Settings] → [Tray Registration] |
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Is the USB device compatible with the machine? |
Ask your dealer if the device is compatible with
the machine.
USB devices that are not compatible with the machine cannot be used. |
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Is the connected USB device recognized correctly? |
When a USB device is connected to the machine and
correctly recognized, an icon (
 ) will appear at the top of the touch
panel. If it is not recognized, connect it once again. |
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Is the USB memory formatted as FAT32 or NTFS? |
Check the file format of the USB memory device.
If the USB memory is formatted as other than FAT32, NTFS or exFAT,
use a computer to change the format to FAT32, NTFS, or exFAT. |
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Are you using a USB memory device with a capacity of more than 32 GB? |
Use a 32 GB or less USB memory device. |
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Does a message appear instructing you to check the staple unit? |
Remove jammed staples.
PERIPHERAL DEVICES |
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Does a message appear instructing you to add staples? |
Replace the staple cartridge.
Do not forget to replace the staple case.
PERIPHERAL DEVICES |
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Are there more sheets than can be stapled at once? |
For the maximum number of sheets that can be stapled,
see SPECIFICATIONS. |
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Is a paper size that cannot be stapled included in the print job? |
For paper sizes that can be stapled, see
SPECIFICATIONS. |
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Is the paper type setting of the tray selected in the printer driver set to a paper type that cannot be stapled? |
You must check the paper types that are set on the machine,
and select a paper tray that is set to paper* that can be used for
staple printing.
Click the [Tray Status] button in [Paper Source] tab of the printer
properties window and check the paper type setting of each tray.
*Stapling is not possible on labels, glossy paper, transparency
film, or envelopes. In addition, if "Disable Staple" is selected in
the user type, stapling will not be possible. |
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Is the stapling position setting correctly? |
Check the stapling position in "PREVIEW SCREEN". |
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Are there a number of jobs waiting to be executed? |
Wait until several of the jobs have been executed. |
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Is the brightness properly adjusted? |
Tap the [Brightness Adjustment] key (
 ) on the home screen to adjust the brightness. |
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Did Auto Clear activate? |
When user authentication is used, the currently
logged in user will be automatically logged out if Auto Clear activates.
Log in again.
If you are the administrator, change the time setting of Auto Clear
or disable Auto Clear in [Auto Clear Setting]. "Settings (administrator)" → [System Settings] → [Common Settings] → [Operation Settings] → [Condition Settings] → [Auto Clear Setting] |
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The IP address is set in the Network Settings of Setting mode. |
To set a permanent IP address, ask your network
administrator for the IP address assigned to the machine and other
information necessary for the Network Settings. "Settings (administrator)" → [System Settings] → [Network Settings] → [Interface Settings] |
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You can change the background color in "MFP Display Pattern Setting". |
Open the action panel on the home screen and tap
[MFP Display Pattern Setting]. Enter the administrator password, and select the desired
color from patterns 1 to 5. For more information, see
EDITING THE HOME SCREEN. |
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You can change a shortcut in "Edit Home". |
Open the action panel on the home screen and tap
[Edit Home]. Enter the administrator password, tap the desired
location and add a shortcut, or tap a shortcut and delete. For more
information, see
EDITING THE HOME SCREEN. |
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Is large text mode enabled in the home screen? |
If the large text mode icon is
 , large text mode is enabled. Tap the
large text mode icon to change it to
 and cancel large text mode. |
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Set the time the machine enters energy save mode in the Energy Save settings of setting mode. |
Set the time the machine enters energy save mode
in the Energy Save settings of setting mode.
Set the time the machine enters Preheat Mode. "Settings (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Preheat Mode Setting] Set the time that Auto Power Shut-Off takes place "Settings (administrator)" → [System Settings] → [Energy Save] → [Eco Setting] → [Auto Power Shut-Off Timer] |
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Was the administrator password changed from the factory default setting? |
Contact your dealer or nearest SHARP Service Department.
For the factory default administrator password, see "FOR THE ADMINISTRATOR"
in Start Guide. After changing the password, take special care to
remember it. |
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Please check the customer support information. |
Contact your dealer or nearest SHARP Service Department. |
Version 02a / bpb550wd_usr_02a_us
